Returns and Cancellations

Cancellations and Refunds Policy for Subhaprada

Last updated: 20-08-2023

At Subhaprada, we understand that sometimes you may need to change your mind. Our cancellation and refund policy is designed with flexibility and customer satisfaction in mind.

1. Cancellations

  • Before Shipment: Orders can be cancelled any time before they are shipped. If you’ve paid online, the full amount will be refunded.
  • After Shipment: Once the order is shipped, it cannot be cancelled. However, when you receive the product, it can be returned based on our return policy.

2. Refunds

  • Initiation: Once the cancellation is processed, or a return is accepted, we will initiate the refund. The mode of refund may vary based on the nature of the transaction.
  • Timeframe: The refund amount is usually credited back within 7-10 working days, depending on the processing time taken by the bank.
  • Deductions: Refunds on orders qualified for free shipping might have shipping charges deducted if the product return brings the total order value below our free shipping threshold.

3. Returns

  • Eligibility: Products can be returned within 2 days from the date of delivery. Items should be unused, unaltered, and in the original packaging with all tags intact.
  • Procedure: Contact our customer service at or call +91 9100 101 707 to initiate the return. Instructions will be provided based on the nature of the return.
  • Damages or Errors: If the product delivered is damaged, incorrect, or incomplete, notify us as soon as possible to ensure prompt corrective action.

4. Exceptions

Certain products might not be eligible for returns. These include:

  • Opened or used products.
  • Products that are on sale or discounted.
  • Any item not in its original condition or damaged for reasons not due to our error.

5. Late or Missing Refunds

If you haven’t received your refund even after the stipulated time:

  • First, check your bank account again.
  • Contact your bank or credit card company. It may take some time for the refunded amount to reflect in your statement.
  • If after completing the above steps you still haven’t received your refund, please contact us at

6. Customer Support

For any issues or queries related to cancellations and refunds, kindly contact our dedicated customer support at or call us at +91 9100 101 707.